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NRMCA Dispatcher Training Online Course

NRMCA Dispatcher Training Online Course
Today more than ever: Dispatchers work under increasing pressure, juggling competing demands in a recovery market. New dispatchers often learn unevenly while under fire. Seasoned veterans can find it difficult to step back and find ways to improve. An effective course: With a small class-size and lots of personal attention from expert instructors, this class arms dispatchers, schedulers, shippers and managers with the ready-mixed concrete-specific technical, practical and customer-service skills needed to succeed.

Put Learning to Work: Attendees return ready to perform even more efficiently in core skill areas:
• Putting Orders in Order: Mastering technical, practical and customer-service issues
• Scheduling Success: Juggling priority customers, advance notices, callbacks & more
• Technically Speaking: Gaining basic product and materials knowledge
• Supporting Efficiency: Understanding batching basics & plant operations flow
• Sustaining Compliance: Drivers’ hours of service, safety & environmental regulations and best practices that impact scheduling and delivery flow
• People Professionalism: Managing stress, phone skills and peers
• Details, details, details: Clean-ups, small load charges, CODs...the list goes on and on.

This will be an Online Course
Registrants will receive their course login information on Friday, January 8, 2021

Course Schedule:
 (subject to change)

Monday, January 11
10:00 AM - 12:00 PM EST
Break
1:00 PM - 3:00 PM EST

Tuesday, January 12
10:00 AM - 12:00 PM EST
Break
1:00 PM - 3:00 PM EST

Wednesday, January 13
10:00 AM - 12:00 PM EST
Break
1:00 PM - 3:00 PM EST

Thursday, January 14
10:00 AM - 12:00 PM EST
Break
1:00 PM - 3:00 PM EST

Friday, January 15

10:00 AM - 12:00 PM EST
Break
1:00 PM - 3:00 PM EST
 
Monday, January 18:
Exam Only:  
11:00 AM EST


Cancellation Policy: Full cancellation refunds, less a $100 administration fee, will be extended until December 18, 2020.
All cancellations after December 18, 2020 will not be refunded.
Fee cancellations cannot be transferred to a future class. 
Substitutions can be made at any time with no penalty. 

Registration cancellations must be made in writing to: meetings@nrmca.org. 



When
1/11/2021 10:00 AM - 1/14/2021 3:00 PM
Where
Online Course
Online registration not available.

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